FAQs


 Products & Stock

How reliable is product availability?

All products are available unless otherwise stated.

Occasionally colour-ways in high-demand will go out of stock before the site is updated. In this event we would ask you if you want to exchange for a different colour or wait for a restock.

How long will items be on sale?

The majority of offers will only apply for a limited time. However, the price advertised when the order was placed will be honoured.

What sizing formats do Glow Up Happy use?

UK sizes are our predominant format. Size Comparison charts are available on the website for the majority of products. If you require any assistance please contact our sales team via email.

The product I received looks different to the image on the website.

Every effort is made to ensure that the products, prices and colours are correct at the time of sale. All product images on our website are as accurate as possible, however, due to the inconsistency of monitors and screens, colour tones and shades may not be exact to the product.

What are the care instructions for your products?

For all garments, regardless of style, or printing method, we advise you to follow these instructions for washing and drying:

  • Wash at 30 degrees Celcius, inside out
  • Do not tumble dry
  • Do not iron over print

Shipping

What delivery options are available?

Royal Mail Standard - 2-5 Working Days

DPD Courier Service - Orders made before 2pm will be delivered the next working day. (For UK Deliveries)

Please note that printed products are made on demand, therefore, items may take 2-7 days to be shipped.

If multiple item orders are made please be advised that you may receive your items in separate shipments. 

 

If I am ordering from countries outside of the UK, will I be liable for import taxes?

For customers in countries outside of the UK, goods being sent may expect customs or import duties to be applied once the package has reached its designated county.

Any additional charges for customs clearance must be paid by the recipient (including, but not limited to, taxes, duties, holding fees). Unfortunately we have no control over these charges and are unable to predict what they will be

For further information please contact your local customs office for current, up-to-date advise prior to placing your order.

What should I do if I have not received my parcel within the expected delivery time?

TRACKED/UK customers: Please contact the courier who should be able to provide more detail regarding any problems. If you do not get an adequate response then please contact us an we will investigate further on your behalf.

Royal Mail: Due to the nature of this service there is limited tracking on both UK and INT parcels.

If you have not received your parcel with 15 working days then please contact our customer service team and we will chase up with Royal Mail on your behalf.

For all customers outside of the UK: Please allow up to 21 working days for delivery. Royal Mail will hand the parcel over to your national postal service for delivery. If you know where your local delivery depot is then we advise you to contact them as the parcel may be being held for you. If this doesn't resolve the matter then please contact our team and we will investigate further. Please note that we have to allow 25 working days from the date of dispatch until we can mark the parcel as lost.

Returns

Our Returns Policy

We offer refunds for faulty items only, within 14 days of receiving your order. If you believe your item is faulty, please email our team with your order number and pictures of proof of fault.

We offer exchanges and store credit for all other returns, within 14 days of receiving your order. 

In all case, the items returned must be in their original unworn condition, which includes any packaging. All goods will be inspected on return. The goods are your responsibility until they have reached our warehouse. Please ensure you package your return adequately to prevent any damage to the items. Most importantly we suggest you use a recorded method of carriage to return the goods to us as we cannot be held responsible for items lost, delayed or damaged in transit on its way back to us.

We do not offer a free returns service.

Please contact our sales team immediately so we can rectify the issue for you.

Payments

What payment methods are accepted?

Payment methods available through our website are:

PAYPAL

Apple Pay

Visa Debit/Debit/Electron

Mastercard

American Express

Maestro (UK issued only)

Solo (UK issued only)

Currencies accepted

All orders are processed in GBP. Whilst the value will show the currency that you may have selected you will checkout in GBP at the most current exchange rate.

 

If you require any further information, please do not hesitate to get in touch with us at team@glowuphappy.com

 

 


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